Log in as a customer in the PrestaShop add-on module
Log in as a customer in the PrestaShop add-on module
Log in as a customer in the PrestaShop add-on module

Log in as a customer

PrestaSoft
$26 Net
$32.37 Gross*

* Companies established in another EU country with a valid EU VAT number will not be charged VAT.

The "Log in as Customer" module allows PrestaShop store administrators to securely log in to customer accounts for troubleshooting and support, without having to learn user passwords.

your store domain

Module installation service

Product categories

For administration
PrestaShop module demo: demo.prestaaddons.com
Want to test the configuration in the admin panel? Contact us
– we will provide access to the demo store administration panel on request.

Log in as a customer - PrestaShop module
Quick login to the customer account from the administration panel.

Log in as a customer - convenient customer support in PrestaShop

The "Log in as a customer" module for PrestaShop is a practical tool for administrators and customer service teams. It makes it easier to analyze problems reported by buyers and allows you to quickly check what the customer sees after logging in to the store.

The administrator can access the selected customer's account from the administration panel without knowing his password. Thanks to this, the store staff does not have to ask the customer for access data or carry out a long message exchange for simple requests.

Widok sklepu z perspektywy klienta
The administrator can check the cart, account and order process as the customer sees them.

Diagnosis of problems from the customer's perspective

The add-on allows you to see the store exactly from the customer's perspective. This helps to quickly identify problems related to the user account, basket, discounts, products or order finalization.

This approach shortens the time of handling requests and reduces the risk of mistakes, because the store employee can independently recreate the customer's situation in a real store environment.

Prestashop 1.6.x
Prestashop 1.7.x
Prestashop 8.x
Prestashop 9.x
Prestashop thirty bees

License for 1 domain.

12 months of technical support.

For a one-time purchase of multiple licenses, individual discounts are available – please contact us.

1.0.0
  • First release of the module.
  • The module allows administrators to log in to customer accounts without knowing their password.

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Questions & Answers

Who should have access to this feature?
Shop answer:
Only trusted employees with appropriate administrative rights. The function gives access to customer data and activities, so employee accounts should be limited and the administration panel should be protected.
Where can I find the button to log in as a customer in the admin panel?
Shop answer:
The "Log in as a customer" button is available in three places: in the customer list, in the order list and on the details page of a specific customer. Thanks to this, the administrator can quickly switch to the client's account regardless of where in the panel he is currently working.
After logging in to the customer's account, can I see his basket and place orders?
Shop answer:
Yes, after logging in, the administrator has full access to the customer's account, including his current basket. This allows you to help customers place orders by phone, verify account problems, and test product visibility from the perspective of a specific customer.

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