Terms and Conditions

Table of contents

§ 1 General provisions

  1. The PrestaAddons.com website operating at (hereinafter: the Website) is run by: Fundacja Rozwoju Przedsiębiorczości "Twój StartUp", based in Warsaw, at ul. Żurawia 6/12 lok. 766, 00-503 Warsaw, delivery address: Atlas Tower, Al. Jerozolimskie 123a, 18 floor, 02-017 Warszawa, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000442857, NIP number: 521-364-12-11, REGON number: 146433467, BDO number: 000460502.
  2. The provisions of the Regulations concern activities performed for the Foundation for Entrepreneurship Development "Twój StartUp" by an organized part of the enterprise called Snipo operating at the Branch of the Foundation for Entrepreneurship Development "Twój StartUp", represented by Piotr Grono (e-mail address: [email protected], tel.: 506949772). The person indicated in this paragraph is designated by the Foundation for Entrepreneurship Development "Twój StartUp" to be the contact person for the implementation of the provisions of the Regulations.
  3. The Regulations specify in particular:
    • a) rules of using the Website;
    • b) conditions for placing orders for Products available on the Website;
    • c) time and rules of order fulfillment;
    • d) terms and forms of payment;
    • e) the Customer's rights to withdraw from the contract;
    • f) rules for submitting and considering complaints;
    • g) special rights of the Customer who is a consumer.
  4. StartUp sells and provides Services via the Website, using means of distance communication. Contracts concluded by the Customer with StartUp via the Website are distance contracts within the meaning of the Act of May 30, 2014 on consumer rights.
  5. The Customer is entitled and obliged to use the Website in accordance with its intended purpose and the principles of social coexistence and good manners.
  6. Browsing the Website does not require registration, and placing orders for Products by the Customer does not require registering an account.
  7. The Regulations are available free of charge on the Website, in a form enabling its acquisition, reproduction and recording.
  8. The Customer is obliged to read the Regulations. Using the Website is possible only after reading and accepting the Regulations.
  9. The customer may be a person with full legal capacity.
  10. The terms used in the Regulations mean, among others: StartUp, Customer, Consumer, Services, Goods, Products, Service, Agreement, Account.
  11. If there is a justified suspicion that the Customer has provided false data, StartUp has the right to withdraw from the Agreement by notifying the Customer.
  12. The information contained on the Website, including in particular announcements, advertisements and price lists, does not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude an Agreement.

§ 2 Technical requirements necessary to use the Website

  1. To browse the Website, you need a device with Internet access, a web browser (e.g. Chrome, Firefox, Safari) and acceptance of cookies.
  2. An active e-mail account is required to place orders.

§ 3 Sale of Goods - conditions and order processing time

  1. StartUp concludes contracts for the sale of Goods with Customers via the Website.
  2. The customer places an order by adding Products to the cart and selecting the "order with payment obligation" button.
  3. The purchased Module is shipped within 2 business days from the moment of payment confirmation, unless otherwise indicated.
  4. If the Goods are missing, StartUp will inform the Customer about this fact within 7 days.

§ 4 Liability for non-compliance of the Goods with the Agreement

  1. StartUp undertakes to deliver Goods free from defects.
  2. The consumer has the right to make a complaint in the event of non-compliance of the Goods with the Agreement.
  3. The complaint will be considered within 14 days of its receipt.

§ 5 Provision of Services

  1. StartUp provides IT and consulting services described on the Website.
  2. The contract for the provision of services is concluded when the order is confirmed by StartUp.
  3. The customer may terminate the contract with 1 month's notice.

§ 6 Liability for non-compliance of the Service with the Agreement

Complaints regarding services are considered within 14 days. StartUp's liability is limited to the value of the service not provided.

§ 7 Agreements for the supply of digital content or digital services

  1. Applies to, among others: delivery of modules and software.
  2. The content is delivered immediately after payment, unless the parties agree otherwise.
  3. The customer acknowledges that fulfillment of the service before the deadline to withdraw from the contract results in the loss of this right.

§ 8 Liability for non-compliance of digital content or digital service with the Agreement

StartUp is liable for the lack of compliance of the digital content with the contract, which existed at the time of its delivery and became apparent within two years.

§ 9 Product prices and delivery costs

The prices on the Website are gross prices (including VAT) and are expressed in PLN.

§ 10 Payment methods

Accepted forms of payment are bank transfer. StartUp does not accept cash payments.

§ 11 Right to withdraw from the contract

  1. The consumer has the right to withdraw from the contract within 14 days without giving a reason.
  2. The declaration of withdrawal can be sent by post or e-mail.
  3. The right to withdraw does not apply to, among others: in the case of digital content that was delivered with the express consent of the Customer before the withdrawal period expired.

§ 12 Refund of the amount paid by the Customer

The refund is made within 14 days using the same payment method used by the customer.

§ 13 Newsletter

The customer may voluntarily subscribe to the Newsletter. You can unsubscribe at any time.

§ 14 StartUp contact details

Phone: 506 949 772
E-mail: [email protected]

§ 15 Final provisions

  1. Disputes with Consumers are subject to competent common courts, other disputes are resolved by the court competent for the registered office of StartUp.
  2. The Regulations are valid from: February 1, 2026

Notice on out-of-court dispute resolution

We provide a link to the ODR platform: https://webgate.ec.europa.eu/odr. Resolving disputes using this method is voluntary.

TEMPLATE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

To: Foundation for Entrepreneurship Development "Twój StartUp", Atlas Tower, Al. Jerozolimskie 123a, 18 floor, 02-017 Warszawa
I/We (*) hereby inform you (*) about my/our withdrawal from the contract for the sale of the following items (*) / for the provision of the following service (*):

Date of conclusion of the contract (*)/receipt (*): .................................................................
Name and surname of the consumer(s): .................................................................
Address of the consumer(s): ........................................................

Consumer's signature (only if the form is sent in paper version)

Date: ................................................................

COMPLAINT TEMPLATE

Name and surname: ....................................................
Address: ...................................................................
To: Fundacja Rozwoju Przedsiębiorstwo “Twój StartUp”

I hereby submit a complaint regarding the order dated .................... no. ...................
Description of the reason for the complaint: ...................................................................................................................

In view of the above, I request: ...................................................................

Signature: ........................................................

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