Helpdesk for complaints and customer support
Professional helpdesk module for PrestaShop, which enables full handling of customer requests directly from the store level.
Helpdesk for complaints and customer support images
Helpdesk for complaints and customer support
Price:
$89.99
Net
$89.99
Gross*
* Companies established in another EU country with a valid EU VAT number will not be charged VAT.
Helpdesk module/complaint reporting system for PrestaShop. It allows customers to create tickets regarding problems with orders and products, and administrators to respond to them from the panel.
Customer features:
- Creating new tickets from the customer account
- Associating the notification with a specific order
- Select reporting priority (low, normal, high)
- Message thread - communication with store staff
- Ability to add attachments (photos, documents)
- List of requests with pagination and status
- "Report a problem" button on the order page
Functions for administrator:
- List of all tickets with filters and search
- Detailed view of a ticket with a message thread
- Changing the status and priority of a request
- Reply to tickets with an optional attachment
- Automatic status change (customer responds = waiting, admin responds = replied)
- Email notifications about new reports and replies
- Links to the customer and orders in the admin panel
Prestashop 1.6.x
Prestashop 1.7.x
Prestashop 8.x
Prestashop 9.x
Prestashop thirty bees
License for 1 domain.
12 months of technical support.
For a one-time purchase of multiple licenses, individual discounts are available - please contact us.
- Completed translations of the interface shown on the product page into PL/EN/DE/FR/ES/CS/IT/PT/NL/DA.
- First release of the module.
- Added a support ticket system for orders and products, with replies from the admin panel.
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Questions & Answers
How does the helpdesk ticketing system in PrestaShop work?
Shop answer:
The module adds a ticket system to the customer account. The customer can create a ticket, associate it with a specific order, set the priority and talk to the store staff. The administrator sees all tickets in the admin panel with status and priority filters, can respond and manage statuses.
Is the helpdesk module compatible with PrestaShop 8 and 9?
Shop answer:
Yes, the module works with PrestaShop 1.7, 8.0, 8.1 and 9.0. Supports PHP versions 7.1 to 8.4. Installation is standard - just upload the module files to the modules directory and activate in the administration panel.
How can a customer create a new order request?
Shop answer:
The customer has two options: he can click the "Report a problem" button on the order details page or go to "My tickets" in the customer account and create a new ticket from the list. In the form, he selects an order from the list of his orders, sets the priority, and enters the subject and content of the message.